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Returns, Refunds & Exchanges Policy FAQ


RETURNS

How long do I have to return an item?

Our policy lasts 25 days for some items and 15 for others. If 15 or 25 days, appropriate to the product, have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please make sure you reach out as soon as possible with any issues your product may have. We have customer service specialists ready to assist and we will do our best to resolve the issue.

What are your Return Conditions?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These include but not limited to: health and beauty products, personal care items, custom-made items.

Sale items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

How do I return an item?

Please do not send your return to the address included with your package. That is not our return address (it's a vendor's address) and may affect the processing of your return.

Please Contact Us immediately and we can provide you with the appropriate steps to take. If you do not follow our instructions with a return, you may be not receive a refund or may only receive a partial refund.

REFUNDS & EXCHANGES

How long do refunds take to process?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your store account (store credit), credit card or original method of payment, within a certain amount of days. Please Contact Us if you have any questions.

What happens if my package is missing?

While it is rare for a package to be missing as it travels to you, we will investigate the issue further and determine the best possible solution. Please Contact Us immediately.

I did not receive my package, but it shows as "Delivered" in the tracking. What next?

If an item is marked as "Delivered," but did not arrive, unfortunately, we cannot be responsible for this. Please make sure the address you provide is safe and secure.

 What if my product doesn't match the online description?

We apologize for this inconvenience and we want to rectify it as soon as possible. If you are unhappy with the product because it does not match its description, please Contact Us immediately. The sooner you reach out to us, the faster we can resolve this. We may ask you to send us a picture of the product.

What if I am unhappy with my product?

If you are unhappy with your product, please follow the Returns policy process. Please remember our policy lasts 25 days for some items and 15 for others. Returns beyond 15 or 25 days, appropriate to the product, will not be accepted.

What if my product is damaged or defective?

We apologize for this. Please Contact Us immediately -- the sooner we hear from you, the faster we can resolve it.  We may ask you to send us a picture of the defective product.

What if I ordered the wrong item, wrong size or the product doesn't fit?

Please Contact Us immediately. Once we hear from you with this issue, we will have to contact our vendor and see if they accept mistake order returns. If they do not, you may have to keep the product and not receive a refund and/or an exchange for this product. We will keep you updated throughout the process.

What if I receive the wrong item from you?

We apologize for this inconvenience. Please Contact Us immediately. Once we hear from you, we will begin the process to resolve this issue. We may ask you to send us a picture of the product.